AUSTRAC’s recent directive to Binance Australia has underlined the growing risks in the digital assets sector and the pressure on exchanges to maintain robust AML/CTF controls. With high transaction volumes linked to scams, rising bank de-risking, and increasing regulatory scrutiny, crypto companies are recognising that compliance is not just about ticking boxes — it’s about building trust, protecting customers, and securing long-term access to financial networks.
In Personr’s latest article, you’ll learn:
Why regulators are intensifying their focus on crypto compliance, and what this means for exchanges
How technology-driven, end-to-end solutions can strengthen oversight and improve operational efficiency
Why adopting integrated compliance platforms can transform regulatory obligations into a competitive advantage
Read the full article from Personr here: Why Crypto Companies Are Turning to End-to-End Compliance Solutions
YORK, 5 AUGUST 2025 - Principality, Wales’ largest Building Society, has partnered with Jade ThirdEye to enhance its ability to detect and prevent money laundering and financial crime. This collaboration sees Principality join over a third of UK building societies using ThirdEye's Software as a Service (SaaS).
Principality Building Society has over 50 branches and 14 agencies across Wales and its border, offering savings accounts and mortgage solutions to over 500,000 members.
Kara Conlon, Head of Financial Crime at Principality Building Society, commented, “Jade ThirdEye will significantly enhance our Financial Crime Team's efficiency. By automating transaction monitoring, the team can dedicate more time to investigating suspicious activities and safeguarding our Members from financial crime - helping make more possible for them, and the communities we serve by ensuring a safer financial environment.
They offer the flexibility to create, adjust, and manage Anti-Money Laundering and Financial Crime rules, enabling quick responses to evolving risks.
As a cloud-based managed service, it is particularly appealing due to its automatic and regular updates, ensuring the system remains current and effective - supporting our ability to adapt and innovate in ways that benefit our Members.”
Claire Rees, ThirdEye’s Financial Crime Regulatory Specialist, added, “We are delighted that Principality chose Jade ThirdEye to enhance their Anti-Money Laundering and Financial Crime compliance. We look forward to supporting them in their fight against financial crime with a solution designed to scale with their needs over time.
About Jade ThirdEye
Jade ThirdEye is a SaaS anti-money laundering solution proudly brought to you by Jade Software, a Skipton Group company. Jade Software brings over 40 years of experience to the table.
Assisting organisations in the UK fight financial crime since 2012: Jade ThirdEye is configurable according to each organisation's risk profile. The solution is purpose-built to automate ongoing transaction monitoring, customer screening and case management. Jade ThirdEye reduces time spent on low-value tasks, freeing time to focus on investigating suspicious activity.
Press Contact:Rebecca Green Marketing Lead UK M +44 (0) 7866 061 773 E rgreen@jadeworld.com W www.jadethirdeye.com
Onboarding in finance is a delicate balance: make it too complex, and customers drop off; make it too simple, and you risk compliance breaches and fraud.
With stricter regulations, rising identity threats, and pressure for seamless digital experiences, risk-based onboarding is becoming essential.
By tailoring verification steps to each customer’s risk level, you can:
Streamline low-risk customer approvals
Automate enhanced checks for high-risk profiles
Stay compliant without adding friction
FrankieOne’s latest blog outlines how to map your process, align with compliance teams, and build agile onboarding flows that boost conversions while meeting evolving AML/CTF requirements.
Read more → https://frankieone.com/frankieone-blog/risk-based-onboarding-balancing-seamless-customer-experience-and-compliance
Jade ThirdEye published the latest version of the FinCrime Connection, discussing the latest news in Financial Crime
FinCrime Connection AU Key story: AUSTRAC’s changing enforcement priorities Video: https://youtu.be/ISizQzmMHBU Article: https://www.jadethirdeye.com/resources/blog/the-fincrime-connection-au-july-2025
FinCrime Connection UK Key stories: 1) NCA Celebrates 10 Years of Public Private Partnerships, 2) FCA Embraces AI Innovation Through “Supercharged Sandbox”, 3) Monzo’s AML Fine Highlights Familiar Patterns Video: https://youtu.be/bec5uFoKW2A Article: https://www.jadethirdeye.com/resources/blog/the-fincrime-connection-uk-july-2025
London, UK, 10th July 2025 – Engage Hub, the data-driven AI journey automation company, announced today that it has won the award for providing cutting-edge, AI-powered solutions at this year’s Sainsbury’s Tech Conference.
This is the third time Engage Hub has been recognised by Sainsbury’s, having previously won the award for best ‘Customer Experience’ at Sainsbury’s Tech Supplier Awards in 2024 and for best innovation delivered by a ‘Technology Supplier’ at their Tech Peak Performance Awards in 2022, recognising our contribution to the retailer’s digital transformation.
Delivering contextual intelligence to elevate the Argos’ customer experience
As part of Sainsbury’s ‘Continuous Improvement’ programme, Engage Hub’s AI-powered Contextual Routing solution was deployed across Argos customer contact channels – encompassing both voice and live chat. By dynamically routing customers based on intent, real‑time data and order details, Engage Hub’s intuitive technology empowered Argos to deliver a more seamless, personalised self‑serve journey for their customers.
The outcomes included:
Measured impact:
With a program of further automated journeys being deployed throughout 2025/26, Engage Hub expects the efficiency and experience results to grow even further.
“From supporting Sainsbury’s customer‑centric ambitions to transforming the Argos experience, this award reflects our joint commitment to innovation,” said Ray Tierney, CEO at Engage Hub. “Back in April 2024 we were honoured to win for best ‘Customer Experience’ – now we have extended that work, delivering tangible, scalable impact across multiple Argos channels.”
Simon Brennan, VP Sales Europe at Engage Hub, added: “This accolade recognises the agility and trust that defines our partnership and collaboration with Sainsbury’s. Together, we’re redefining how customers interact with Argos – making every journey faster, smarter, and more personalised.”
– ENDS –
Engage Hub’s AI-driven contact centre automation solutions provided Sainsbury’s with the flexibility they required to deliver services that meet evolving customer needs, behaviours, and expectations. Get in touch to find out more.
Recent years have provided sobering reminders of what happens when transaction monitoring goes wrong. TD Bank's staggering $3 billion penalty for leaving 92% of transactions unmonitored and NatWest's £265 million fine for systematic failures in monitoring suspicious cash deposits demonstrate that even established institutions can make fundamental errors in their approach to transaction monitoring.
For mid-sized financial institutions across Australia, New Zealand, and the UK, these high-profile failures offer crucial lessons. The stakes are high – compliance costs continue to rise across the industry, yet an estimated $2 trillion in illicit transactions still flow through the global financial system annually.
We've identified five critical mistakes that continue to trip up financial institutions when implementing transaction monitoring systems. Here's what to watch out for – and how to avoid becoming the next cautionary tale.
Read the full post on Jade ThirdEye's blog.
AUSTRALIA'S LEADING REGTECH HELPS BANKS, FINTECHS, AND DIGITAL ASSET PROVIDERS ADAPT TO AUSTRAC’S 2026 AML/CTF CHANGES
Melbourne, Australia, 24 June 2025 – FrankieOne, the unified compliance platform trusted by global banks and fintechs, today announced the launch of its future-ready identity and fraud orchestration solution, just as sweeping changes to Australia’s anti-money laundering (AML) regime approach.
With AUSTRAC’s updated AML/CTF obligations taking effect from March 2026, including new customer due diligence (CDD), monitoring, and governance requirements, FrankieOne offers regulated businesses a powerful way to adapt at speed without rebuilding from scratch. This includes the ability to seamlessly conduct Enhanced Customer Due Diligence (ECDD) processes as compulsory for high-risk scenarios, ensuring businesses can gather additional information, verify or re-verify customer details, and perform more detailed transaction analysis to effectively manage complex ML/TF risks.
“The pace of regulatory change is accelerating, and patchwork systems won’t keep up,” said Simon Costello, CEO of FrankieOne. “FrankieOne offers a scalable foundation, not just a tool, enabling compliance teams to simplify operations, reduce risk, and future-proof their stack.”
One API. 350+ Vendors. Global Compliance Simplified.
FrankieOne’s platform connects to over 350+ trusted identity, fraud, and AML data sources across 190+ countries, all through a single API - eliminating the need to have multiple contracts and integrations with multiple vendors. Unlike siloed tools, the orchestration layer provides a single customer view of all identity and fraud decisions and signals with customisation across risk, region, and customer type, giving businesses a unified real-time view of onboarding, fraud signals, and ongoing monitoring.
This makes FrankieOne especially suited to meet AUSTRAC’s latest reforms, which call for:
Trusted by Industry Leaders
Leading organisations including Westpac, Shopify, and PointsBet are already leveraging FrankieOne to scale faster while ensuring robust compliance.
“We experienced a substantial uplift in pass rates when we first went live, and the ease of integration has made FrankieOne our go to platform across the Westpac Group,” said Hayden Johnson, Westpac.
Key Platform Benefits
About FrankieOne
FrankieOne is a global RegTech platform providing a single API for identity verification, fraud prevention, and AML compliance. By connecting to over 350+ vendors and data sources through one orchestration layer, FrankieOne helps regulated businesses onboard customers faster, reduce fraud, and meet complex compliance obligations across jurisdictions.
Learn more at frankieone Follow FrankieOne on LinkedIn
Melbourne, Australia — 30, June 2025
KordaMentha, the independent Australian-owned and led advisory and investment firm, has entered into a strategic partnership with LAB Group, a leader in digital customer lifecycle management and regulatory technology. Through this collaboration, KordaMentha’s Implementation Services team and LAB Group will deliver a joint service that combines LAB Group’s market leading RegTech platform with KordaMentha’s operational AML/CTF support expertise.
This collaboration responds to increasing demand from Australia’s evolving financial services regulatory ecosystem along with entities impacted by upcoming Tranche 2 AML/CTF reforms, including real estate agencies, legal practices, and accountancy firms. The partnership aims to simplify compliance by offering a comprehensive, technology-enabled managed service spanning customer onboarding, verification, enhanced due diligence and regulatory reporting.
Under this partnership, LAB Group will provide access to its advanced digital onboarding and verification platform, while KordaMentha will deliver trained personnel to manage ongoing AML/CTF obligations. This scalable solution empowers organisations to meet evolving compliance requirements efficiently and cost-effectively. The partnership will help underpin and scale further use cases supported by LAB technology such as other forms of customer lifecycle engagements and remediations.
Nick Boudrie, CEO LAB Group said: “Customers have difficulty scaling business process operations, especially with the changing landscape of AML requirements and operating models as businesses execute their digital transformations. Packaging LAB into a combined service with KordaMentha allows businesses of all sizes to leverage centralised cost efficiency across our network. We’re excited to bring to market a truly integrated AML/CTF solution that blends technology with operations and expert advisory.”
Alice Saveneh-Murray, Partner, Financial Crime & Implementation Services, KordaMentha said: “This partnership reflects another exciting step for KordaMentha Implementation Services and reinforces our commitment to developing local AML/CTF capability. By combining LAB Group’s advanced technology with our skilled personnel, clients are able to access enterprise grade solutions in a flexible and scalable way that adapts to their unique compliance needs. It’s a model that not only helps Australian Reporting Entities uplift regulatory compliance standards, but also attracts new entrants to the financial crime fighting talent pool, which will deliver high-impact outcomes across a range of industries. We’re proud to be driving innovation in this space and helping clients navigate change with confidence.”
LAB Group is a pioneering regulatory technology company revolutionising customer lifecycle management through its innovative digital engagement and KYC verification solutions. Founded in 2010, LAB provides comprehensive services that seamlessly integrate AML/CTF compliance, enhanced customer due diligence, and automated fulfillment. LAB technology has facilitated millions of consumer engagements across over 15 industry verticals and serves over half of the world’s top ten global Asset Managers.
As a leader in secure customer onboarding, engagement and verification, LAB technology orchestrates digital client acquisition, corporate and identity verification, data capture workflow management, risk assessment, fraud protection, periodic reviews, perpetual KYC, PEP/Sanction and adverse media screening and other regulatory and compliance needs into a modular solution.
LAB’s sector-agnostic integrations and data automation capabilities help businesses adapt to evolving governance, risk and compliance regulations while meeting best of breed customer experience expectations. Headquartered in Melbourne, Australia and with a global presence across APAC, Europe, and the UK, LAB continues to shape technology solutions in an increasingly complex regulatory landscape.
https://labgroup.com.au/
KordaMentha’s Implementation Services division is a specialist consulting practice within KordaMentha Pty Ltd, providing hands-on, technology-agnostic operational support to businesses navigating complex change, regulatory reform, and risk mitigation programs.
With offices in Melbourne, Auckland and Swinburne University the team is equipped to deploy diverse, highly skilled and locally embedded resources tailored to the specific needs of each engagement. Implementation Services is supported by KordaMentha’s Financial Crime Advisory experts, who bring deep domain knowledge in financial crime risk management, and regulatory compliance.
https://kordamentha.com/implementation-services
Comprehensive resource tackles vendor evaluation challenges as regulatory complexity and technology options multiply.
Sydney, Australia – 17 June 2025 – A new comprehensive buyer's guide released today aims to address the growing challenge faced by mid-sized financial institutions when selecting transaction monitoring systems (TMS) as regulatory expectations intensify and vendor options multiply across Australia, New Zealand, and the UK.
The 12-page guide, "Choosing the Right Transaction Monitoring System: A Guide for Financial Institutions," addresses what industry experts describe as a critical gap in practical guidance for compliance professionals at institutions that often lack the extensive in-house expertise of tier-one banks.
"The transaction monitoring system market has become increasingly complex, with numerous vendors making technical claims while compliance professionals at mid-sized institutions face the challenge of distinguishing between marketing promises and real-world capability," said Olly Hodges, Head of Product at Jade ThirdEye, which published the guide. "Our research shows these professionals are navigating significant vendor noise and are concerned about building the internal stakeholder support needed for such important technology investments."
The Growing Selection Challenge
Recent industry developments have made TMS selection more challenging than ever. The integration of artificial intelligence and machine learning capabilities, evolving regulatory requirements across multiple jurisdictions, and the proliferation of vendor options have created what many compliance professionals describe as "decision paralysis."
The guide identifies several critical factors often overlooked in vendor evaluations:
Beyond Features and Pricing
While most vendor evaluations focus heavily on technical features and cost, the guide argues this approach misses critical factors that determine long-term success.
"We've seen institutions select systems based primarily on feature lists and price points, only to struggle with implementation, user adoption, or vendor support issues that weren't apparent during the procurement process," explained Hodges. "The most expensive mistake isn't choosing the wrong features; it's choosing the wrong partner."
The buyer's guide introduces a framework that balances traditional evaluation criteria with often-overlooked considerations:
Addressing Industry-Specific Challenges
It's clear that retail banks, building societies, credit unions, and non-bank lenders face different challenges when implementing transaction monitoring systems.
For non-bank lenders, it's essential that a system can effectively monitor lending-specific risks. For building societies and credit unions, partners need to understand member-based structures and regional concentration risks.
"One size fits all simply doesn't work in transaction monitoring," noted Hodges. "A system designed for global investment banks may not be the right fit for a regional building society, regardless of its feature set."
Supporting Long-Term Decision Making
Given the significant investment in time, resources, and stakeholder buy-in required for TMS implementation, the guide emphasises the importance of making decisions that remain valid over years, not just months.
The resource includes a comprehensive checklist specifically designed for mid-sized institutions, covering everything from technical requirements to vendor relationship management. It also addresses the crucial but often overlooked topic of stakeholder management throughout the procurement process.
Your partner in fighting financial crime
We partner with businesses to fight financial crime.
Jade ThirdEye gives businesses the tools to protect their customers from financial crime, with tailored software and local support based on their market and regulatory needs.
When it comes to protecting people and their livelihoods, we’re in this fight together.
Media Contact: Piet van den Boer, Head of Marketing at Jade ThirdEyeEmail: pvandenboer@jadethirdeye.com Website: www.jadethirdeye.com
Download the complete buyer's guide: Link
Sydney, Australia – May 27, 2025
LAB Group is pleased to announce its latest partnership with Whiteoak, marking the successful implementation of LAB’s digital onboarding and customer lifecycle management (CLM) technology to support investor onboarding for the Whiteoak Growth Fund II.
Whiteoak Growth Fund II is Whiteoak’s flagship investment vehicle, focused on accelerating the growth of high-potential, privately held Australian companies. Through this partnership, LAB Group is streamlining the end-to-end onboarding process for both financial advisers and direct investors, helping Whiteoak scale its operations while maintaining the highest standards of compliance and investor experience.
The LAB digital onboarding framework has been tailored to Whiteoak’s specific requirements for the Growth Fund II, automating key steps in AML/CTF compliance, KYC verification, and account creation. Investors and advisers benefit from a fully branded, intuitive digital experience that simplifies data capture, document submission, digital signing, and consent processes – enhancing engagement and accelerating time to investment.
Nick Boudrie, CEO of LAB Group, said:
“We are thrilled to be supporting Whiteoak with their fund engagements. Our digital engagement technology is purpose-built to handle complex investor onboarding scenarios across multiple channels, and this partnership demonstrates the power of automation and intelligent workflows in delivering a secure, scalable and seamless experience for both advisers and investors.”
This deployment continues LAB Group’s momentum in transforming how investment managers onboard and engage their clients, using regulatory technology to drive operational excellence and regulatory assurance.
Raymond Tay, Operations Director of Whiteoak, said:
“LAB Group is an integral partner in our investor on-boarding process, and we are pleased to be working with them in conjunction with common third-party service providers to enable a streamlined customer application and on-boarding experience”.
About LAB Group Services Pty Ltd
LAB Group is a pioneering regulatory technology (RegTech) company revolutionising customer lifecycle management (CLM) through its innovative digital engagement and KYC verification solutions. Founded in 2010, LAB provides comprehensive services that seamlessly integrate AML/CTF compliance, enhanced customer due diligence, and automated customer account creation. LAB technology has facilitated millions of consumer engagements across over 15 industry verticals, serving half of the world’s top ten global Asset Managers.
Through its extensive integrations, LAB connects to multiple verification sources, enabling accelerated customer engagement, enhanced security, and improved engagement conversion. As a leader in secure customer onboarding, engagement and verification, LAB technology orchestrates digital client acquisition, corporate and identity verification, data capture workflow management, fraud protection, periodic reviews, perpetual KYC, PEP/Sanction and adverse media screening and other regulatory and compliance needs into a modular solution.
LAB’s sector-agnostic integrations and data automation capabilities help businesses adapt to evolving governance, risk and compliance (GRC) regulations while meeting best of breed customer experience expectations. Headquartered in Melbourne, Australia and with a global presence across APAC, Europe, and the UK, LAB specialises in facilitating compliant cross-border investments and continues to shape technology solutions in an increasingly complex global regulatory landscape.
About Whiteoak Pty Ltd
Whiteoak is an independent private equity investment firm with a distinctive approach to partnering with high-quality Australian private companies. Founded in 2016, Whiteoak invests between $10 million and $50 million in businesses across consumer, technology, business services, and healthcare sectors. The firm supports management teams through active collaboration, strategic insights, and growth capital.
Whiteoak Growth Fund II is the firm’s flagship fund dedicated to investing in scalable, high-performing businesses, supported by a network of advisers and direct investors. With offices in Sydney and Melbourne, Whiteoak continues to accelerate the success of Australia’s most promising enterprises.
https://whiteoak.com/
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